B2B SaaS Company · Software
Failed AI Chatbot → Fixed → 40% Efficiency Increase
- The problem
- Company invested $50k in an AI chatbot that didn't work. It gave wrong answers, crashed during demos, and customers complained constantly.
- What we did
- We audited the system, fixed the prompt engineering, added proper error handling, and rebuilt the integration layer. We also built a monitoring dashboard.
- The result
- 40% increase in customer satisfaction. Chatbot now handles 80% of support tickets correctly. ROI achieved in 2 months.
- Investment: $50k
- Satisfaction: +40%
- Accuracy: 80%
- Roi: 2 months