Eunix Tech
Service Agreement

Terms of Service

Professional AI development and platform support services

Last updated: January 8, 2025

Agreement Overview

These Terms of Service ("Terms") govern your use of eunix.tech services, including AI application debugging, security implementation, platform migration, and technical consulting for applications built on Replit, Bolt.new, v0.dev, Lovable, Bubble.io, and other AI development platforms.

By engaging our services, you agree to these Terms and our Privacy Policy. These Terms constitute a legally binding agreement between you ("Client") and eunix.tech ("Company", "we", "us").

Services Description

AI Platform Support

  • Debugging and fixing applications from Replit, Bolt.new, v0.dev, Lovable, and other AI platforms
  • Security auditing and vulnerability assessment
  • Performance optimization and scalability improvements
  • Platform migration services (e.g., Bubble.io to custom solutions)

Security Implementation

  • Authentication and authorization system implementation
  • Data encryption and privacy protection measures
  • GDPR compliance and regulatory adherence
  • Security monitoring and incident response setup

Technical Consulting

  • Architecture design and technical guidance
  • Code review and best practices implementation
  • API reliability and error handling improvements
  • Ongoing support and maintenance services

Client Responsibilities

Information Provision

  • Provide accurate and complete project information
  • Grant necessary access to applications, platforms, and systems
  • Respond promptly to requests for clarification or additional information
  • Maintain backup copies of all critical data and code

Compliance and Legal

  • Ensure you have rights to all provided code and data
  • Comply with all applicable laws and platform terms of service
  • Obtain necessary permissions for data processing and modifications
  • Maintain appropriate licenses for third-party software and services

Communication and Cooperation

  • Participate in regular project updates and status meetings
  • Provide timely feedback on deliverables and recommendations
  • Designate authorized representatives for project decisions
  • Maintain professional communication standards

Payment Terms

Pricing and Invoicing

  • Fixed-price projects: 50% upfront, 50% upon completion
  • Hourly projects: Weekly invoicing with net 15-day payment terms
  • Emergency fixes: Payment due within 48 hours of completion
  • All prices quoted in USD unless otherwise specified

Payment Methods

  • Bank transfer (preferred for larger projects)
  • PayPal (for smaller projects and international clients)
  • Cryptocurrency (Bitcoin, Ethereum) upon request
  • Credit card processing available with 3% processing fee

Late Payments and Disputes

  • Late payment fee: 1.5% per month on overdue amounts
  • Work may be suspended for payments overdue by 30+ days
  • Payment disputes must be raised within 10 days of invoice
  • Client responsible for collection costs and legal fees

Intellectual Property Rights

Client-Owned IP

You retain all rights to your original application code, data, business logic, and proprietary information. We claim no ownership over your existing intellectual property.

Work Product

Upon full payment, you receive full ownership of all custom code, configurations, and documentation created specifically for your project. This includes security implementations, bug fixes, and performance optimizations.

Company IP

We retain rights to our proprietary methodologies, tools, frameworks, and general knowledge. This includes our debugging techniques, security frameworks, and optimization strategies that we've developed independently.

Third-Party Components

Any third-party libraries, frameworks, or services integrated into your project remain subject to their respective licenses. We ensure all third-party components are properly licensed and documented.

Confidentiality and Data Security

Confidential Information

We treat all client information as confidential, including source code, business logic, user data, platform configurations, and any proprietary information shared during the engagement.

Security Measures

  • End-to-end encryption for all data transmission and storage
  • Multi-factor authentication for all team member access
  • Secure development environments isolated from production
  • Regular security audits and compliance assessments

Data Handling

  • Access limited to team members directly involved in your project
  • Secure deletion of all project data upon request or contract completion
  • Compliance with GDPR, CCPA, and other applicable privacy regulations
  • Incident response procedures for any security breaches

Service Guarantees and Warranties

Quality Guarantee

  • 99.9% success rate in resolving critical application issues
  • All code follows industry best practices and security standards
  • Comprehensive testing before delivery
  • 30-day warranty on all fixes and implementations

Security Guarantee

  • Comprehensive security audit included with every project
  • Implementation of industry-standard security measures
  • GDPR compliance for all data handling procedures
  • Security incident response within 4 hours

Performance Guarantee

  • 24-48 hour average turnaround for most fixes
  • Same-day response for critical security issues
  • Regular progress updates and transparent communication
  • Satisfaction guarantee with refund policy

Limitation of Liability

While we strive for excellence and maintain comprehensive insurance, our liability is limited as follows:

  • Direct Damages: Limited to the total amount paid for services in the 12 months preceding the claim
  • Indirect Damages: We are not liable for consequential, incidental, or punitive damages
  • Data Loss: Client is responsible for maintaining backups; we recommend regular backups before any work begins
  • Third-Party Platforms: We are not responsible for changes, outages, or issues with third-party platforms (Replit, Bolt, etc.)
  • Force Majeure: Not liable for delays or failures due to circumstances beyond our reasonable control

These limitations do not apply to damages caused by our gross negligence, willful misconduct, or breach of confidentiality obligations.

Termination

Termination by Client

  • 7-day written notice for ongoing projects
  • Payment due for all completed work and expenses incurred
  • Delivery of all completed work product upon final payment
  • Refund of unused prepaid amounts for future work

Termination by Company

  • Immediate termination for non-payment after 30 days
  • 7-day notice for material breach of terms
  • Immediate termination for illegal activities or misuse
  • Return of confidential information and secure data deletion

Post-Termination

  • Confidentiality obligations survive termination indefinitely
  • Client retains rights to all paid work product
  • 30-day transition period for knowledge transfer if requested
  • Secure deletion of all client data from our systems

Governing Law and Dispute Resolution

Applicable Law

These Terms are governed by the laws of [Jurisdiction], without regard to conflict of law principles. Any disputes will be resolved in the courts of [Jurisdiction].

Dispute Resolution Process

  1. Direct negotiation between parties (30 days)
  2. Mediation with mutually agreed mediator (60 days)
  3. Binding arbitration if mediation fails
  4. Court proceedings as last resort

Emergency Relief

Either party may seek emergency injunctive relief in court for breaches of confidentiality, intellectual property violations, or security incidents without waiting for dispute resolution procedures.

Contact Information

For questions about these Terms or to discuss service agreements, contact us:

Email: legal@eunix.tech
Business Inquiries: rajesh@eunix.tech
Telegram: @rajeshdhiman
Response Time: All inquiries answered within 24 hours

Ready to Get Started?

Have questions about our terms or ready to begin your project? Contact us for a free consultation.

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